The meal was great, but the room had a strange damp smell.

Navigating through the sprawling corridors felt like a trek to a distant galaxy, especially when looking for the reception and bar area. The outdoor seating area could use some TLC with overgrown grass and dirty tables, overshadowed by trash bins nearby. Breakfast had its own quirks. Waiting in line for a long time for hot food can test anyone's patience, and there’s a noticeable lack of staff when you might really need them. A phone that rings off the hook without answers is also frustrating, especially when quick assistance is essential.

Had a blast with friends staying here! Perfect spot for visiting Alton Towers and the nearby football games. The 24-hour food service was a lifesaver after our late-night outings. Loved the mini park for some fun downtime and the health club for a morning workout. The staff were super friendly !

One issue was the outdated decor, especially in the hallways and doors, which felt a bit worn and tired. It didn't take away too much from our fun, but it could use a refresh.

The room was pretty comfy and clean. Had enough space for us, with a good setup, including a sofa bed ready for the kids. Loved the tea/coffee options and the biscuits on arrival! The bathroom was a bit small but did the job. Nice and quiet, we slept well. Can't complain too much, just a couple of minor quirks, but overall a good spot for what we needed.

Exceptional Service and Family-Friendly Atmosphere!

We enjoyed a fantastic three-night stay! The staff treated our kids wonderfully, from check-in to mealtime. The interactive dining experience was fun and engaging. Don't miss the impressive breakfast buffet—everything was fresh and delightful. Tip, Ask about local attractions for family-friendly outings!

Good food, but messy service

The room was super cold, but the staff hooked us up with a heater pretty quickly. Food was really tasty! they seemed way understaffed. We grabbed some snacks at the bar, which was nice. The pathways were kinda dirty, though, and that made it feel less welcoming. Needs improvement.

The hotel provided a comfortable stay with clean rooms and friendly staff who were eager to help. the old furnishings and dim lighting were disappointing, and some food orders were mixed up during our meal. a decent experience with room for improvement.

Staying at this hotel was fun for us and the kids, especially with the nearby amenities and the You Fit Health Club. The staff was helpful. The kids particularly loved the small children's park, which kept them entertained during our visit.

My children wished the pool area was cleaner and better maintained for a more pleasant experience. Having more family-friendly options on the breakfast menu would be great!

Room sizes for families are disappointingly tight, especially when they market for multiple adults and children. The sofa bed was nearly unusable. The thin mattress felt like sleeping on a steel grate, leaving my companions tossing and turning all night. There were issues with the restaurant menu not matching what's advertised online. The evening meal choices were limited, and the food quality felt overpriced. On top of that, cleanliness left something to be desired, with the tables at breakfast not cleared, creating a rather unwelcoming environment to start the day.

The staff was accommodating, resolving any issues promptly. The hotel is conveniently located just off the M6, making it ideal for business travellers. The breakfast options were plentiful, with freshly made items that were delicious and energizing, supporting a productive workday.

We enjoyed a fab dinner with delish Vietnamese chicken curry and a lovely clean gym for workouts. The pool was nice for some family fun too!

Our stay was enjoyable, with a lovely pool, comfortable beds, and free charging stations for EVs. Room was perfectly clean, and the overall experience met our expectations.

cozy family stay!

We had a fun night here! The pool was perfect—warm and chill when we went. Loved the 2 big beds in our room, but they could be a bit comfier. Staff were super nice, but we waited way too long for food at the restaurant. a pretty solid place to crash with the fam!

The staff were welcoming and attentive throughout our stay. The breakfast buffet offered a great variety and was delicious. Our room was clean and comfortable for the night. The location was convenient, just off the M6. Enjoyed the nice pool during our visit. 🏊‍♂️